What are user roles

Roles define what a user can see and do within your Organization's Merchant Portal.


Administrator	Can access all parts of your organization's Merchant Portal
Customer Service	Can access the Orders page
Customer Service + refunds	Can access the Orders page + Can issue refunds
Accounting	Can access the Settlements page
Developer	Can access the developer's section containing your organization's Credentials

How to change a user's role

From the Users page, click the 'View' button of the profile you would like to edit.


Users Page (live)	<https://portal.flexfactor.io/users>
Users Page (Sandbox)	<https://portal-sandbox.flexfactor.io/users>

Click the Edit button, and select the Role you want from the Role section.

Click 'Save' when you're done.