Orders
Track and take actions on all orders that were sent to FlexFactor.
Select the Orders page from the menu.
| environment | url |
|---|---|
| Orders (live) | https://portal.flexfactor.io/orders |
| Orders (Sandbox) | https://portal-sandbox.flexfactor.io/orders |
Filtering orders
Search
Type in the search bar the customer name, email, order reference you are looking for.
Filters
Order status
By default, all statuses are selected.
You can refine your search by selecting the status that are relevant to you.
- Draft: This order was ingested by FlexFactor, but not yet picked up for processing (typically MIT orders)
- Onhold: This transaction's processing was momentarily suspended by FlexFactor
- Cancelled: This transaction was declined by FlexFactor
- Problem: This transaction has a problem, please reach out to [email protected]
- Processing: This is currently being processed by FlexFactor (typically MIT orders)
- Returned: This order was refunded
- Completed: This order was approved by FlexFactor
- Chargeback: This order was disputed by the customer
Order timestamps
- Placed Date: time when FlexFactor ingested the order
- Created Date: time when FlexFactor processed the order (typically different from placed date for MIT orders)
- (GMT): timezone
Order type
- MIT: Merchant Initiated Transactions
- CIT: Customer Initiated Transactions
Difference between CIT / MITRead the difference between CIT and MIT orders
Order References
- Site Id: Reference of the website for which the transaction is taking place. Find your Site Id
- Order Id: FlexFactor internal identifier for that order
- External Order Id: Your external identifier for that order
Orders list
This is the table that allows you to monitor, track, and take actions on all the orders that were sent to FlexFactor.
| Action | Allows you to open the order's details |
| OrderId | FlexFactor internal identifier for that order |
| External Order | Your external identifier for that order |
| Site Id | Reference of the website for which the transaction is taking place. Find your Site Id |
| Created Date | Time when FlexFactor processed the order |
| Placed date | Time when FlexFactor ingested the order |
| Customer | Customer's name |
| MIT / CIT | Order type. Read the difference between CIT and MIT orders |
| Descriptor | Descriptor used by FlexFactor for this order. |
| Status | State of that order with FlexFactor. See all statuses. |
| Amount | Amount paid by customer. |
| Refund Amount | Amount refunded to customer. (can be partial of total) |
Updated 4 days ago
What’s Next
In this section:
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