Orders
Track and take actions on all orders that were sent to Flex.
Select the Orders page from the menu.
| environment | url |
|---|---|
| Orders (live) | https://portal.flex-charge.com/orders |
| Orders (Sandbox) | https://portal-sandbox.flex-charge.com/orders |
Filtering orders
Search
Type in the search bar the customer name, email, order reference you are looking for.
Filters
Order status
By default, all statuses are selected.
You can refine your search by selecting the status that are relevant to you.
- Draft: This order was ingested by Flex, but not yet picked up for processing (typically MIT orders)
- Onhold: This transaction's processing was momentarily suspended by Flex
- Cancelled: This transaction was declined by Flex
- Problem: This transaction has a problem, please reach out to [email protected]
- Processing: This is currently being processed by Flex (typically MIT orders)
- Returned: This order was refunded
- Completed: This order was approved by Flex
- Chargeback: This order was disputed by the customer
Order timestamps
- Placed Date: time when Flex ingested the order
- Created Date: time when Flex processed the order (typically different from placed date for MIT orders)
- (GMT): timezone
Order type
- MIT: Merchant Initiated Transactions
- CIT: Customer Initiated Transactions
Difference between CIT / MIT
Read the difference between CIT and MIT orders
Order References
- Site Id: Reference of the website for which the transaction is taking place. Find your Site Id
- Order Id: Flex internal identifier for that order
- External Order Id: Your external identifier for that order
Orders list
This is the table that allow you to monitor, track, and take actions on all the orders that were sent to Flex.
| Action | Allows you to open the order's details |
| OrderId | Flex internal identifier for that order |
| External Order | Your external identifier for that order |
| Site Id | Reference of the website for which the transaction is taking place. Find your Site Id |
| Created Date | Time when Flex processed the order |
| Placed date | Time when Flex ingested the order |
| Customer | Customer's name |
| MIT / CIT | Order type. Read the difference between CIT and MIT orders |
| Descriptor | Descriptor used by Flex for this order. |
| Status | State of that order with Flex. See all statuses. |
| Amount | Amount paid by customer. |
| Refund Amount | Amount refunded to customer. (can be partial of total) |
Updated 5 months ago
What’s Next
In this section: