Rescued Payment

For each failed payment transaction that is successfully processed via FlexFactor (a FlexFactor order), the following money flow will take place:

1 - FlexFactor settles directly to the merchant the amount, minus the service fees.
2 - FlexFactor charges the customer for the amount due, directly. These transactions are processed by FlexFactor as a Merchant of Record, via smart descriptor to ensure that the customer sees the merchant's name on their statement.

The typical flow is as follows:

1. A payment transaction is declined.
Instead of showing a decline message to the customer, the FlexFactor service is invoked. That triggers a real-time assessment of the transaction by FlexFactor. Approved transactions are confirmed to the merchant (along with a FlexCharge order ID), who can then complete the sale. Customers are confirmed that their order was successful.

2. Approved transactions by FlexFactor are settled directly by FlexFactor to the merchant
Funds are paid into the merchant bank account. FlexFactor service fees and any additional charges (if applicable) are deducted from that payment. All details related to the FlexFactor orders, fees, and charges are available in the reconciliation report and also available by subscribing to the related webhook or quiring the relevant API.

3. FlexFactor charges directly the customer the amount due.
This transaction is not linked to the payment of the related order to the merchant and FlexFactor remains liable for any fraud or bad debt issue related to this customer payment. If that customer payment is successful, that is processed using the smart descriptor technology, which allows showing the merchant's name on the customer statement.

Refunds

Clear procedures, quick response

Any order can be refunded via the Merchant Portal, by choosing specific items or a specific amount. The same feature is also available via our Refunds API.