Cancel an order
You can instruct FlexFactor to stop trying to process an order
From the Orders page, click on 'View' button of the order you want to cancel.
| environment | url |
|---|---|
| Orders (live) | https://portal.flexfactor.io/orders |
| Orders (Sandbox) | https://portal-sandbox.flexfactor.io/orders |
From the Order Details page, click the 'cancel order' button in the upper right corner
MIT onlyThis feature is only available for orders in Processing status, typically MIT.
Refund instead of cancelIf an order is no longer available for cancellation (for example, it has already been processed), issue a refund instead.
Updated 14 days ago
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